Orders can be cancelled / refund issued / products returned in the following cases:

1. You placed a wrong order and your order has not been shipped in cases of Books, or

has not reached the processing stage

2. The products received are not the ones you ordered – you must notify us by

email of wrong products within 2 days after delivery.

3. Product received is in damaged condition: you must inform us by email within 48

hours of delivery.

4. In case of manufacturing defects e.g. white pages or missing pages in books etc you

can notify us within 7 Days by email.

Products damaged by mishandling by the customer shall not be returned.

We will either replace the damaged product or issue a refund in case the product

cannot be replaced in the above cases.